Returns & refunds

90-day return window

Contact [email protected] within 90 days after delivery to request a return. Include your order number, the items you wish to return and the reason. Opened and unopened bottles purchased directly from EVERPRIME are eligible. This policy does not limit rights you may have under applicable law.

How to return

Wait for our return instructions and return address before shipping anything back. Include your order number and use a tracked service. You pay return shipping for a change-of-mind return. We cover reasonable return shipping for incorrect, defective or damaged goods when we authorize the return.

Refund amount

Eligible returned products are refunded at the price paid. Original outbound shipping is not refundable for a change-of-mind return. For incorrect, defective or damaged goods, we provide an appropriate refund or replacement, including eligible shipping costs. There is no restocking fee.

Processing

We review returned goods and issue eligible refunds within 10 business days after receipt. Refunds go to the original payment method. Your bank or payment provider may require additional time to post the credit.

Cancellation

Contact us as soon as possible to cancel an unshipped order. If it has already shipped, use the return process. To request help, email [email protected] with your order number.